Call Focus

effective customer communication

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Training Courses


Karen Sommerville and Call Focus provide training in Telesales and Cold Calling - Customer Service - Complaint Handling

Sales & Marketing

Customer Service & Customer Centred

Personal Development & Business

Training Courses

Call Focus provide tailored communications workshops covering a wide range of areas (click on a course name for more details):

Personal Development & Business

  • Successful Cash Collection by Telephone

  • Effective Time Management

  • Successful Business Writing & Email Etiquette

  • Writing Emails & Applying Appropriate Etiquette

  • Essential Email Etiquette

  • Exceptional Receptionist Skills

  • Successful Communication Skills

  • Assertiveness Skills Training

  • Influencing & Persuading Skills

  • Professional Telephone Skills

For more information, please contact us now. Call us on 01 2764347 or email us at info@callfocus.ie

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