Training Courses
Call Focus provide tailored communications workshops covering a wide range of areas (click on a course name for more details):
Sales & Marketing
Cold Calling & Appointment Making
Effective Telephone Sales Techniques
Proactive Telephone Sales Techniques
Handling Inbound Sales Enquiries
Sales Planning & Lead Generation
Sales - the Art of Selling
Developing Customer Retention Sales Strategies
Effective Retail Sales Skills
Make the Most of your Contacts
Run an Effective Telesales Campaign
Customer Service & Customer Centred
Customer Service & Complaint Handling
Customer Service & Telephone Complaint Handling
Customer Service & Complaint Handling for Telephone & Email
Customer Service & Complaint Handling via Email
Delivering Essential Customer Service
Sales through Service
Consumer Law Ready
Developing & Delivering a Customer Service Ethos
Personal Development & Business
Successful Cash Collection by Telephone
Effective Time Management
Successful Business Writing & Email Etiquette
Writing Emails & Applying Appropriate Etiquette
Essential Email Etiquette
Exceptional Receptionist Skills
Successful Communication Skills
Assertiveness Skills Training
Influencing & Persuading Skills
Professional Telephone Skills