Call Focus

effective customer communication

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Training Courses


Karen Sommerville and Call Focus provide training in Telesales and Cold Calling - Customer Service - Complaint Handling

Training Courses

Call Focus provide tailored communications workshops covering a wide range of areas (click on a course name for more details):

Sales & Marketing

  • Cold Calling & Appointment Making

  • Effective Telephone Sales Techniques

  • Proactive Telephone Sales Techniques

  • Handling Inbound Sales Enquiries

  • Sales Planning & Lead Generation

  • Sales - the Art of Selling

  • Developing Customer Retention Sales Strategies

  • Effective Retail Sales Skills

  • Make the Most of your Contacts

  • Run an Effective Telesales Campaign

Customer Service & Customer Centred

  • Customer Service & Complaint Handling

  • Customer Service & Telephone Complaint Handling

  • Customer Service & Complaint Handling for Telephone & Email

  • Customer Service & Complaint Handling via Email

  • Delivering Essential Customer Service

  • Sales through Service

  • Consumer Law Ready

  • Developing & Delivering a Customer Service Ethos

Personal Development & Business

  • Successful Cash Collection by Telephone

  • Effective Time Management

  • Successful Business Writing & Email Etiquette

  • Writing Emails & Applying Appropriate Etiquette

  • Essential Email Etiquette

  • Exceptional Receptionist Skills

  • Successful Communication Skills

  • Assertiveness Skills Training

  • Influencing & Persuading Skills

  • Professional Telephone Skills

For more information, please contact us now. Call us on 01 2764347 or email us at info@callfocus.ie

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