Telesales & telemarketing

With 80% of business still carried out over the telephone, the successful use of telesales and telemarketing as an integral part of a business can be a cost-effective and efficient means of communicating with customers.

It can also be 5 times more cost effective to deal with clients over the telephone. So it makes sense for our clients to introduce an in-house telesales/ telemarketing team, especially when they deal with companies of various sizes.

With the core emphasis of using the telephone to make new contacts, carry out research, develop leads and customer relations, generate appointments, follow up on opportunities, keep in touch and close sales, our clients learn to improve customer confidence and ultimately increase sales.

At Call Focus, we don’t make the calls but we show our customers what to do! We provide our clients with the expertise and know-how to plan, design and implement the right telesales strategy to meet the demands of their business objectively and effectively. The types of campaigns clients may wish to develop may include:

  • Sales lead generation
  • Customer care lines
  • Appointment setting
  • Market research
  • Database cleansing
  • Sales based research

Regardless if it is an isolated campaign or as part of on-going business function, we can design, implement and manage the entire project. Aspects include forecasting, resource planning, market profiling and list sourcing, staff selection, scripts, background details and FAQ’s, performance measurement, sourcing and automating of a database system in addition to providing the necessary skills training for all staff involved.