Mystery shopping

People form impressions within the first 10 seconds of meeting and speaking with others.  Each time a representative or staff member of any organisation communicates with a prospect or customer is a critical “moment of truth” for that business.

It is essential that every team members projects the image customers expect. At Call Focus, we understand that it is difficult for any business owner or manager to be objective and gauge how their company and staff are really doing or what customers really think of them.

At Call Focus,  we provide clients with an objective and independent assessment of their business, by helping them measure how effective the company really is in terms of professionalism, efficiency and customer relations.

We can also assess our client’s competition by allowing them to see what they do well or how good their company really is.  This can be achieved through the following:

  • Benchmarking and performance measurement
  • Evaluation of staff, branches and competition