effective customer communication
Ever wondered where that girl inside you has gone? Remember her – she had energy and motivation and time to spare? She was curious and feisty and always up for learning and adventure.
It might be a while since she’s been around but I promise she’s not gone, she’s just buried under laundry, Team meetings and the responsibility of getting your loved ones through life!
One may ask, what do tomatoes and time management have in common? And where is the connection?
Many people will know the Italian word for a tomato is “Pomodoro”. The story goes back to an Italian Writer and Consultant, Francesco Cirillo, designed the notorious “Pomodoro time management technique” back in the late 1980’s.
A university student at the time, Francesco was struggling to concentrate on his work. He was getting easily distracted, his productivity levels were low and he would often procrastinate.
Sometimes in life, what can feel like a real headache can have a simple enough answer. We are so engrained in the day to day running of our business that we don’t necessarily slow down, stand back and consider what we are actually doing.
We take the hard road out of pure habit, without thinking about the consequences of our actions.
I remember mentoring an amazing your lady who was setting up her business. Mary (fictious name) told me she was experiencing a real problem trying to balance client appointments.
Have you ever found yourself in the position where you are organising training for your team? And whilst you have selected the trainer, you are keen for it to go well and wonder if there is anything else you can do to make it work?
Like the phrase “fail to prepare – prepare to fail”, there are many ideas we can employ to get the best out of the day. Some of these are on a practical basis. And others are about setting expectations and parameters for trainees, their managers and colleagues alike.
How many times have you found yourself in a situation where people ask you to help them to do something and you end up doing it for them?
It might be something as straight forward as swapping the toner in the copier, changing a light bulb or perhaps tying the shoes laces of a six-year-old?
One might argue there are occasions when people genuinely can’t do something for themselves and they need help. This may be the situation in certain cases. Especially with a toddler who is still too young to be able to tie their laces. Yet, I think you will agree there comes a time when we would normally encourage a person and particularly a child to do it themselves.