Asking for the appointment

Posted: 18th August, 2021 in Case Studies, Customer Service, Marketing Services, Sales , Tips & Tricks, Training and mentoring

A good salesperson knows the chance of closing a sale is higher when you get in front of the buyer. Sometimes this means setting up a meeting face-to-face, on the phone or via video link – especially with B2B or higher value sales.

Many people will simply ask for the appointment. And some prospects will say yes, just because you asked. Yet, I would ask how many times have we stopped to think – “Am I doing this right?  Am I missing out on opportunities by the way I ask?”

Timing is important when asking for the appointment. If we ask too soon, we can come across as pushy and turn people off. Too late and we can look uninterested or lame. It's all about getting it right.


Don’t take things personally

Posted: 22nd June, 2021 in Case Studies, Customer Service, Sales , Tips & Tricks, Training and mentoring

Recently, I noticed a lot more front-line staff are feeling overwhelmed and stressed. Their customers are becoming exasperated and sometimes demanding, leading to more difficult conversations. 

I decided to research some useful techniques to manage these situations, when I came across a very interesting video entitled “Don’t take it personally”.

I was captivated by the short yet practical clip by a lady called Xandria Ooi; a well-known Malaysian writer, motivational speaker, TV and radio host. Ooi’s sums up her advice by giving three reasons why we should not take things personally when someone criticises, insults or gives us a backhanded compliment. Then she breaks them down one by one.


Familiarity breeds complacency

Posted: 24th May, 2021 in Customer Service, Sales , Tips & Tricks, Training and mentoring

As a customer, how many times have you been in a situation where the salesperson or server came across a little too cocky? They lacked a sense of empathy? You felt like a number? They spouted off information without checking the details and oblivious to the fact that they could actually be making a mistake?

I am sure we all have experienced scenarios like these. One could argue these things happen. We’re human. Everyone has bad days and can make mistakes. But how many people stop, think and pay attention to what they say?


Still here - every step of the way

Posted: 21st March, 2021 in Case Studies, Marketing Services, PR & press, Sales

This past year has been difficult for many people and for lots of different reasons. And whilst covid19 has been at the forefront of our lives for very good reason; there are many other illnesses and diseases that have not gone away. 

Just this month, a beautiful yet very emotive advertising campaign was launched by the Irish Cancer Society, entitled “Still here - every step of the way”.


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