Many people will be familiar with the concept of the “positive sandwich” and others may wonder what it is?
Rather like a sandwich, the two pieces of bread represent positive feedback whilst the filling sitting in the middle signifies the negative comment or corrective action needed.
Often, people use it to give someone negative feedback and make suggestions in the management of employees, in sales and customer service.
I fully understand some people are sceptical of the concept, believing it may come across as pandering, false or by watering down the problem, making it an ineffective tool. It may be impractical at times, but I think this happens when we use it incorrectly or in the wrong circumstances.