effective customer communication
Many sales people get nervous asking for the order. Yet I often wonder, what is it that frightens them so much?
Some people will tell you it’s the fear of the rejection. They get worked up and assume the worst. They think the customer is going to say no and it almost paralyses them.
Others will say they don’t want to come across as too pushy. Still, we also need to consider the customers perspective, because if we don’t enquire, they may think we don’t care and go elsewhere.
Have you ever stopped to think why some companies are better than others at making payments? Is it that they have better cashflow? Or perhaps rely heavily on your business for the supply of products or services?
Or is it more personal than that? Does the person in charge of payments makes a conscious effort to ensure all suppliers are paid? Perhaps it’s the complete opposite where they don’t care and have no allegiance to you or your business?
Many people look at business owners and think we have it all. Certainly, there are many great reasons for setting up on your own. Yet there are a lot of points that need to be considered. Many of which we may not think about until we get started.
This year I am in business 25 years. It’s a proud moment for me as I sit and reflect upon the ups and downs I faced along the way.
I recently had the most interesting conversation with a client around customer loyalty and retention. We chatted loosely about our personal experiences and excellent strategies we encountered.
I was quickly reminded of a fantastic incident I had years earlier, mentioning that I had stayed with the company ever since. My colleague was impressed and asked me how long ago it was? I realised it was 15 years ago to the month. And yes, I am still a loyal customer.
They were really impressed and were curious to hear more.
This morning, I looked out the window and was thrilled to see blue skies. I’m a magnet for sunny days and whenever I see rays of sunshine, I just want to go outside.
I have always adored the outdoors, especially wandering around my garden. Over the years, I have been fascinated to see the plants develop and change throughout the seasons. I know I still have so much to learn, still every day I am spellbound by the majestic beauty of the landscape.