Testimonials

Just like our philosophy, Call Focus prides itself on providing quality results and an excellent service, so that customers can enjoy greater profitability and better customer relations.

We value our customer’s opinion and encourage feedback at all times, as we constantly strive to exceed our customer’s expectations. The following are just an example of what customers say about Call Focus. Please feel free to check out the details below:

Collins McNicholas

We were looking for numerous departments within our company to receive customer service training. We received a recommendation for Karen Sommerville from CallFocus. The aim of the training was to improve Customer Service skills through both email conversations and over the phone. From our very first conversation with Karen it was clear that she provides a thorough service which starts following that first call. I had numerous conversations with Karen and all of the training material was extensively customised to match our company needs. I have spoken with everyone who received the training and they all found it extremely beneficial, with a great mix of presentation style and practical elements.The effects of the training can be seen throughout the company. I would most definitely recommend Karen's service. 

Emma Woods - HR Services Consultant
Collins McNicholas
Blue Insurance

We recently enlisted the help of Karen Sommerville from CallFocus. The primary objective of the training was to brush up on our Customer Service skills. Karen was 100% committed to the training from the word go. She called me on several occasions before the training to ensure she had a good understanding of our objectives. The training itself was both enjoyable and informative. Most importantly the results were clear to see. I would have no hesitation in calling on Karen again.

Sorcha Geraghty - Customer Service Manager
Blue Insurance
CoreHR

Karen delivered a training course to our Business Development and Inside Sales Teams on advanced telesales techniques. The course was excellent. Really practical, engaging and interactive. The team really enjoyed working with Karen and immediately came out with their own action plans excited to put Karen's tips to use. I would have no hesitation in recommending Karen

Sharon Cormack - Business Development Team Leader
CoreHR
Windsor Motor Group

We used Call focus over a 3 day period for a number of Windsor staff covering all aspects of our business in the area of Customer Service & Complaint Handling training. The feedback received was very positive and Karen displayed a sound knowledge of the subject matter. We were particularly impressed by Karen's eagerness to tailor the course content to suit real life scenarios that our staff encounter on a daily basis. The courses themselves were conducted in an inclusive manner with lots of interaction between Karen and the participants, this greatly enhanced the learning experience and provided for a two way dialogue. We would have no hesitation in recommending Call focus.

Ian Moran - Group Financial Accountant
Windsor Motor Group
Food Solutions Limited

From the first meeting with Karen, Call Focus listened carefully to our needs and matched a training progrmme to suit each part of our business. Working with Call Focus was the first significant cross company training undertaken by Food Solutions and they made it easy for us. During the training we had to adjust some of the direction from time to time. This was a natural evolution of the process as we better understood our needs in certain areas. The changes were made seamlessly and professionally by Call Focus. I have no doubt this training has delivered improvements in our efficiency and skill level all across the business which in turn is delivering greater profitability to our bottom line. 

Patrick Sands - Managing Director
Food Solutions Limited
ISME

Karen Sommerville of Call Focus has proved to be a dedicated and willing professional in providing telesales and customer service training to ISME members. She is enthusiastic and helpful and always prepared to go the extra mile.

Liz Carroll - Training Manager
ISME
Roe Oils Ltd & Oriel Oil Ltd.

We have used Call Focus a number of times and have found Karen to be very efficient, professional and a good communicator. Karen took time to understand our training needs and our business sector in order to tailor the training to meet our requirements. The training sessions helped our team focus and successfully improve their sales, customer service and communication skills.

Grainne Taylor - Marketing Executive
Roe Oils Ltd & Oriel Oil Ltd.
Matthews Coach Hire

From start to finish, I can only say dealing with Karen from Call Focus was both a professional and hassle free service.  Allowing me to be at ease with the proposed training and the knowledge that all aspects would be covered and staff outcome reaching my goal of better understanding to customer service handing.   Organising what we as a company needed covered in the training was laid out point for point, before any training took place so it would be updated if required.  The research and time Karen put into this was very precise covering all angles and eventualities.  Karen gathered a lot of information from us and asked the correct questions to make sure that our staff got 110% from the training. The first engagement with Karen was for customer service training in general and was tailored to deal with the public as we are a public service provider.  All examples were designed around issues we have encountered in the past and the best and most professional way to deal with each was covered.  Karen also researched other issues that we might encounter proving that she went the extra mile in all areas of this training.  She delivered the training by engaging with role play with teams, comparing all replies to make sure that each person on the training understood the areas in question and what best way to approach.  The team took so much away from this training and straight away implemented these factors into their day to day work with customers.  Following on from the success of this training we felt it imperative to engage with Karen for a second course to cover the correct procedure for correspondence with the general public regarding email/social media.  Karen changed the attitude of our staff and pointed out key factors that need to be added to any correspondence with the public.  Her tips of dealing with issues was put into action and since then, our staff are more relaxed, motivated and confident.  I cannot recommend Call Focus enough for the professionalism that was taken to the training and the results we as a company have gained.  

Karen McDermott - General Manager
Matthews Coach Hire
Contracting Plus

We recently engaged Call Focus to arm our team with the necessary tools to continue to deliver an excellent level of Customer Care. Call Focus worked with us to understand our business, our clients and assess our requirements. The training was tailored to meet our requirements and the delivery carried out in a professional and enjoyable manner. The staff were unanimous in the appreciation of the benefits of the training and it has certainly increased their confidence in their ability to deliver an excellent level of customer service.

Siobhan O'Callaghan - Payroll Manager
Contracting Plus
Bray Community Enterprise (Bray Area Partnership)

At Bray Community Enterprise, we run a number of “start your own business” programmes aimed at people who are considering self-employment and wish to flesh out their ideas or learn the key steps to set up a business.  Call Focus has been working with us since 2007 delivering presentations and training in the areas of sales, marketing and customer communications.  We have always found Karen to be enthusiastic, motivated and committed to her work.  She really understands and connects with her audience, offering practical advice which participants find invaluable.

Eithne Gunning - Business Manager
Bray Community Enterprise (Bray Area Partnership)
Irish Dental Association

Call Focus delivered customer service style training for the Irish Dental Association.  The feedback on the courses was very positive with delegates giving over 90% in satisfaction rating.  I found Karen to be professional and conscientious to deal with.  The training was practical and service focused and participants commented favourably on the programme.

Elaine Hughes - Assistant Chief Executive Officer
Irish Dental Association
SalesJobs.ie

We used Karen numerous times as a trainer for our very popular telesales courses. We also recommended her to many www.SalesJobs.ie clients who needed in-house sales training, something she puts a great deal of time into making sure its exactly what the client is looking for. If you or your company need a sales focussed business savvy sales trainer or sales coach, then Karen is top drawer and should charge a lot more than she does…

Niall Kelly - Managing Director
SalesJobs.ie
ManagementWorks

We have used Call Focus to deliver a range of training to our client companies and have always had the most positive feedback from participants. This has been during my time at Design, Print & Packaging Skillnet and more recently with ManagementWorks.  Karen delivers relevant, practical training in a professional, cordial manner which achieves its objectives. Karen is also great to work with in a consultative and administrative way.

Lorcan O hObain Ph.D.- Senior Programme Manager
ManagementWorks
Society of Chartered Surveyors Ireland

Call Focus has provided sales and customer focussed training to IPFMA members over the past 3 years both through open training programmes, and tailored in-house programmes specific to the needs of our members’ companies.  Feedback from participants is consistently positive and Karen Sommerville is a consummate professional, whose commitment to ensuring that client’s training needs are met is unwaivering. We look forward to continued relations with Call Focus in the future

Fiona Barron -Ex-Innovation & Business Development Director
Society of Chartered Surveyors Ireland
Winters Property Management

Having heard Karen speak at an IPFMA annual conference in 2013, we retained Call Focus to provide customer service training to all our staff. From the beginning of the project we found that Karen brings a wealth of professional experience and a very practical approach to training. She took time to understand our business and tailored a programme to suit our specific training needs. The training was well balanced with a good mix of theory, case studies and shared experiences. At all times we found that Karen listened to our needs and worked with us to maximise the learning for our staff.

Enda McGuane - Managing Director
Winters Property Management
NUI Galway

Call Focus delivered training in a number of areas including Customer Service & Complaint Handling, Payment Collection and Time Management for staff groups in NUI Galway in 2012 and 2013.  I found Karen to be professional in her dealings from first contact, she listens carefully to the brief and is open and flexible to changes if required, she is also thorough in her dealings. The feedback from course participants was positive in terms of Karen’s communication style and understanding of subject area.

Orla Badger - HR Manager for Staff Training & Development
NUI Galway
Pure Soul Style

I met Karen through the Wexford Local Enterprise Office. In the hour we spent together she absolutely over delivered! I learned so much about the process of sales especially in terms of push and pull sales techniques and I left with a very clear strategy for my business. Thank you!

Aideen Ni Riada - Image Consultant for Life & Business
Pure Soul Style
The Irish Greyhound Board

We found that the training services provided by Call Focus were very suited to our business. Karen Sommerville quickly got to grips with our requirements and provided a tailor made solution in the area of customer service and sales training.

Jim O'Dwyer - Head of HR
The Irish Greyhound Board
Software Support Systems

I’ve called on Karen Sommerville of Call Focus over the years to help train new staff members or to help various clients with projects. Karen has a great understanding of our business and what we want to achieve. She is very thorough in her approach and really gets to know her clients and their businesses. After attending the course, Karen’s clients are very confident on the phone and ultimately, they have obtained a life skill.

Ronnie Fleming - Sales Director
Software Support Systems
Vesta Payment Solutions

Karen Sommerville on behalf of Call Focus delivered customised Customer Service and Compliant Handling training to employees of Vesta Payment Solutions. The training was extremely helpful, informative and brought a lot of new ideas. Karen was very approachable and delivered the training in a patient and helpful manner and all participants rated the training very highly. If considering this type of training for your company I would highly recommend you take a look at the training courses Karen Sommerville has to offer.

Kerrie Farrell - Response Centre Manager
Vesta Payment Solutions
Smith Property Management

Call Focus fully engaged with us from the start to ensure our course was tailored specifically to our industry and staff. Throughout my time with Karen I found her to be very helpful, thorough and extremely professional. Our course was a big success and we would have no hesitation in recommending Call Focus’s services to any company.

Jacky Kavanagh - HR & Business Support
Smith Property Management