Cold Calling

• Home
• About Us
• Services
  • Defining a sales and marketing strategy
  • Database marketing and data management
  • Channel sales and marketing
  • Customer care programmes
  • Mystery shopping
• Telesales & Telemarketing
  • In-house projects
  • Outsourced projects to call centres
• Training
  • Cold Calling & Appointment Making
  • Effective Telephone Sales Techniques
  • Effective Sales Planning & Lead Generation
  • Making the Most of Your Contacts
  • Successful Networking Skills
  • Successful Cash Collection by Telephone
  • Customer Service & Complaint Handling by Telephone
  • Customer Service & Complaint Handling by Email
  • Essential Customer Service Skills
  • Effective Time Management
  • Successful Business Writing & Email Etiquette
• What customers say
  • The Grass Roots Group
  • Sendo Mobile Telecommunications
  • The Triangle Group (IT Solutions)
  • IEL (impulse gifts and greeting cards)
  • Zocalo (furniture distributors)
• Contact Us

Outsourced projects to call centres

Choosing the right call centre to manage your telemarketing needs can be a daunting task for any business.  Knowing which call centre will provide you with the best results and represent your company in a professional manner is crucial.

Call Focus works closely with many of the call centres in Ireland acting as an independent link between the call centre and the client.  Call Focus brings value by selecting and recruiting the appropriate call centre for your business based on a number of requirements saving you time and effort.  Details that Call Focus will evaluate include, the key objectives of the project, the volume of calls required, the type of calls, the timeframes required, the industry sector, the size of the company in addition to many more areas.  The types of campaigns may include:

• Sales lead generation
• Customer care lines
• Appointment setting
• Market research
• Database cleansing
• Sales based research

Regardless if it’s an isolated campaign or as part of on-going business function, Call Focus will design, implement and manage the entire project.  Aspects include forecasting, resource planning, market profiling and list sourcing, staff selection, scripts, background details and FAQ’s, performance measurement, in addition to providing the necessary skills training for all staff involved.