Outsourced projects to call centres
Choosing the right call centre to manage your telemarketing needs can be a daunting task for any business. Knowing which call centre will provide you with the best results and represent your company in a professional manner is crucial.
Call Focus works closely with many of the call centres in Ireland acting as an independent link between the call centre and the client. Call Focus brings value by selecting and recruiting the appropriate call centre for your business based on a number of requirements saving you time and effort. Details that Call Focus will evaluate include, the key objectives of the project, the volume of calls required, the type of calls, the timeframes required, the industry sector, the size of the company in addition to many more areas. The types of campaigns may include:
- Sales lead generation
- Customer care lines
- Appointment setting
- Market research
- Database cleansing
- Sales based research
Regardless if it’s an isolated campaign or as part of on-going business function, Call Focus will design, implement and manage the entire project. Aspects include forecasting, resource planning, market profiling and list sourcing, staff selection, scripts, background details and FAQ’s, performance measurement, in addition to providing the necessary skills training for all staff involved.