Cold Calling

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• About Us
• Services
  • Defining a sales and marketing strategy
  • Database marketing and data management
  • Channel sales and marketing
  • Customer care programmes
  • Mystery shopping
• Telesales & Telemarketing
  • In-house projects
  • Outsourced projects to call centres
• Training
  • Cold Calling & Appointment Making
  • Effective Telephone Sales Techniques
  • Effective Sales Planning & Lead Generation
  • Making the Most of Your Contacts
  • Successful Networking Skills
  • Successful Cash Collection by Telephone
  • Customer Service & Complaint Handling by Telephone
  • Customer Service & Complaint Handling by Email
  • Essential Customer Service Skills
  • Effective Time Management
  • Successful Business Writing & Email Etiquette
• What customers say
  • The Grass Roots Group
  • Sendo Mobile Telecommunications
  • The Triangle Group (IT Solutions)
  • IEL (impulse gifts and greeting cards)
  • Zocalo (furniture distributors)
• Contact Us

Call Focus’s philosophy: “…is to help companies develop sales and marketing strategies that will produce quality results, increase sales and maximise customer satisfaction using various direct marketing techniques…”

Founded in 1999, Call Focus offers a wealth of experience in many areas of sales and marketing, extending across many industry sectors.  Call Focus is directed by Karen Sommerville, an established trainer for ISME/ Skillsnet, a mentor and consultant for Enterprise Ireland, a competent guest speaker at various national industry conferences and contributor to “the persuaders”, a marketing and media radio programme.

Call Focus works from a strategic level in identifying the needs of each customer, right through to the implementation of these projects using:

• direct marketing
• channel marketing
• telemarketing and telesales
• database marketing techniques
• skills training

Call Focus understands that the key to a successful business is to make each and every customer feel special at all times.  By creating personalised one-to-one dialogues with customers and prospects, companies can build confidence with customers and ultimately generate sales.